1. Are Their CRM software solutions Open Source?
No doubt you will have a talented I.T. department to liaison with your UK CRM Software Vendor and just like a suit or an evening gown; the best fit is always bespoke. Therefore it is well worth having small business CRM software that is easily tailored to your specific needs. I recommend you look for a CRM software company that can provide software that is easily customizable by your staff to fit your requirements here in the UK.
2. Does this eCRM software vendor Provide Reliable tracking?
As well as ease of use features such as “one click” instance creation your CRM Software for small Business package should also allow you to track usage levels and performance right across all instances by guidelines set out by your company. This will be an invaluable resource for your company as it will automate a lot of your customer service analysis which means you will be able to keep more detailed record of your staff performance. In addition this can be very useful when your company launches a new product and you are testing out different sales approaches to see which is most effective.
3. Does the CRM software vendor Offer a Tiered Payment System?
It is important that your CRM vendor offers your company a tiered payment system that will offer you greater benefits as your business grows. This is financially prudent as the bigger you get as a company the less you will spend on this part of your customer service, per customer. There are many CRM software companies out there that will provide this service, don’t be afraid to pay a little extra for this functionality, the effect it has on your bottom line will almost certainly be worth the outlay. If you are running a small business you may remember that it was intelligent risk taking that got you where to you are today, there is no reason to stop now.
4. Is Their System Compatible with the Rest of Your Application Software?
If your company uses other-open source tools such as PHP or ZEND, or if you run your systems on Linux and use mySQL databases, it is imperative that you make sure the CRM software vendor you choose for your UK company uses software that is compatible with the rest of your infrastructure. In a world that increasingly lends itself towards multi-instance virtualization having a CRM software solution that easily integrates with current technology will effectively make your company’s CRM software systems future-proof. If you have ever worked in an environment where you spend many years constantly feeling as though you and your whole team are constantly playing catch-up you will immediately know how valuable this can be for both UK and global enterprises.